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Frequently Asked Questions
Answers to most common questions we are asked about hosting and your account.
How to submit ticket from Members area
How to change my username, password or domain hosted?
How can I check how much bandwidth or disk space I am using?
How do I transfer a website from my current provider to your hosting?
I am a computer newbie. Will I still manage to setup my website here?
Are there any long time contracts?
Change billing cycle / payment method
Update credit card details
Stopping automated billing
How to cancel a hosting/VPS account?
Do you offer demo (trial) accounts?
I forgot members area password, please help.
How to change login email or password for members area?
How to change cPanel password?
I can access site but not cPanel or webmail
Domain Names / DNS
Can you host international domain names such as .co.uk, .de, etc.
How do I point my existing domain to your nameservers?
Can I edit MX, CNAME, A records of my domain ?
What are your nameservers?
Will my domain be registered in my own name?
When will my domain be activated?
How to register extra domains?
How can I hide whois details or enable domain privacy?
Domain suspended for Verification
My IP is blacklisted and emails are not delivered
File Upload Questions
I cannot login to FTP. What should I do?
How do I upload my website?
What FTP software should I use?
I don't know what FTP is. Do you offer an online File Manager?
What are my FTP Details? Where do I find them?
Do you have any file size or file type limits?
How many files can I store in one folder?
Is there any limit for number of files uploaded? Do you have any inode limit?
How to make directory / file writable?
Do you accept international customers?
What payment methods do you accept?
SSL certificates: do you support SSL?
Can I host mp3 files or movies here?
What is your average support response time?
How often do you make backups?
I have questions/problems using affiliate program
Do you cancel websites for inactivity?
What are the main differences between Silver and Gold packages?
Why can't I edit all server settings?
Where can I find error logs for my account?
Where can I read TOS (Terms of Service)?
What are the differences between subdomain, parked domain and add-on domain?
What is an entry process in cPanel sidebar?
How to create a backup?
How to restore a backup?
Do you offer Secure (https) Connection to cPanel?
Can you add/update auto installer scripts?
What languages are supported by cPanel?
Where can I see cPanel or WHM demo?
I get 'access denied' errors when trying to connect to MySQL
Do you support remote MySQL connections?
Required PHP extension not found : mysqli
Do you support Zend or Ioncube
Can you increase PHP and MySQL resource limits, enable some functions?
Can I also resell domain names?
Do my clients also get WHM?
Can I give SSH to my clients?
Can I create my own plan sizes and pricing on my reseller account?
Do you have any calculations how much I can earn?
Can I upgrade from the "Starter" reseller plan to the "Business" plan?
Can I use a shared SSL certificate with all of my clients?
How is technical support handled?
How do I use my reseller hosting account?
How do I bill my customers?
Will my customers know that I am reselling from Hosting24.com?
Can I have my own nameservers?
Is overselling allowed?
What is reseller hosting?
What are the advantages of reseller hosting?
How easy is it to move my customers over to your system?
What virtualization technology is being used
VPS are unmanaged
What is VPS
How to: transfer your shared cPanel account to a VPS server
Can I have custom error pages?
How do I install Guestbooks, Forums, Blogs?
How to redirect all visitors to HTTPS
How to CHMOD (change permissions) of some file?
My website shows "Internal Server Error"
Why can't I login to website builder?
How can I password protect my website / folders ?
How to run cronjob?
Lets encrypt SSL cannot be added (The Let's Encrypt HTTP challenge failed)
What is the port for Ruby on Rails?
I do not see .htaccess file
Frequently Asked Questions
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